WHERE SERVICE & TECHNOLOGY MEET
May, 2020 · Boston, MA

HOSTED BY ONEVISION

SPONSORED BY

1NSIGHT Summit

2020

"The industry's only conference 100% dedicated to improving your service operations, not selling you products."

Struggling with the "service problem" and wish there were a dedicated resource to help?  This event is what you've been looking for.

 

If you’re a service manager, operator, or CEO of a smart-home integrator, then 1NSIGHT Summit is the one event you need to attend in 2019!

This two-day summit will be packed full of:

  • workshops on best practices

  • discussions with actual clients

  • presentations from experts on service culture, technology, and process

If you believe your future is in service, then the 1NSIGHT Summit is for you.

Why Attend

Customer service experts and industry leaders will share their expertise to help you:

  • Enhance your client experience.

Deliver a world-class service experience with consistency

  • Improve company culture.

Create a healthier, happier workforce.

  • Drive profits through service.

Realize the full potential of your clients' lifetime value.

  • Differentiate your company.

Learn to stand out in your market by leading with service.

  • Utilize the latest technology.

Discover the latest in service software, platforms, and tools.

  • Become a Technology Manager

Redefine your relationship with your clients.

Topics

*Specific session times and lengths TBD

Business Process and Best Practices

Leading your Sale with Service: Embracing the Membership Economy

How to Manage the Demands of Service: Scheduling, Incentives, and Grit

Service is the Real Money Maker

Service vs Projects - People, Process, and Purpose

Proven Service-Based Pricing Models: Lessons from Other Industries

A Holistic Approach to the Service Experience

Making Service a Profit Driver: Pricing, Billing, and Tracking

Service Technology

Trends in Remote Systems Management

Remote Systems Management Deep Dive

Trends in Field Service Technology

Service Culture

How Internal Culture Affects External Service

Values and the Language of Feedback

Learning to Let Go with Service

From Integrator to Design-and-Service Only 

From the Horse’s Mouth: 

Accommodations

Revere Hotel Boston Common

200 Stuart St, Boston, MA 02116

A discounted room block is available. Call 617.482.1800 and mention the 1NSIGHT Summit.

Frequently Asked Questions

How much does it cost?


The registration fee for 1NSIGHT Summit ranges between $599 and $1,599 depending on when you purchase tickest. Early bird discounts are limited. Sign up here.




What is included with the registration fee?


All activities at the 1NSIGHT Summit, including meals, are included. You are responsible for airfare, getting to the hotel, and your two nights of stay at the hotel. Room blocks with discounts will be made available to attendees.




What goes into the cost of the event?


We know that most events in the industry are free or inexpensive, but they are also mostly supported by manufacturers trying to sell you something. This event is 100% about you, your company, and helping your team navigate this new world of service. We will have sponsors, but there won't be any sessions or time slots taken up with a pitch. Every session will be dedicated to presentations service in the areas of culture, technology, and best practices. This means that most of the cost is borne by the attendees themselves and should be considered an investment in your business.





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