OV-Insight-Summit-logo-only.png
WHERE SERVICE & TECHNOLOGY MEET
May, 2020 · Boston, MA

HOSTED BY ONEVISION

SPONSORED BY

snapav_logo.png
3182b5c73a62e98ae37d3296e10acb92.jpeg
chargify-imagemark-dark-6711cab5.png

1NSIGHT Summit

2020

"The industry's only conference 100% dedicated to improving your service operations, not selling you products."

Struggling with the "service problem" and wish there were a dedicated resource to help?  This event is what you've been looking for.

 

If you’re a service manager, operator, or CEO of a smart-home integrator, then 1NSIGHT Summit is the one event you need to attend in 2020!

This two-day summit will be packed full of:

  • workshops on best practices

  • discussions with actual clients

  • presentations from experts on service culture, technology, and process

If you believe your future is in service, then the 1NSIGHT Summit is for you.

Why Attend

Customer service experts and industry leaders will share their expertise to help you:

  • Enhance your client experience.

Deliver a world-class service experience with consistency

  • Improve company culture.

Create a healthier, happier workforce.

  • Drive profits through service.

Realize the full potential of your clients' lifetime value.

  • Differentiate your company.

Learn to stand out in your market by leading with service.

  • Utilize the latest technology.

Discover the latest in service software, platforms, and tools.

  • Become a Technology Manager

Redefine your relationship with your clients.

Stay Updated

Sign up to be informed on latest event news

Topics

*Specific session times and lengths TBD

Business Process and Best Practices

Leading your Sale with Service: Embracing the Membership Economy

Leading your sale with service, architecting profitable service pricing strategies, negotiation and overcoming objections

Leading your Sale with Service: Embracing the Membership Economy

How to Manage the Demands of Service: Scheduling, Incentives, and Grit
Providing Incentives, creating a sustainable coverage schedule , and dealing with state-specific labor laws

How to Manage the Demands of Service: Scheduling, Incentives, and Grit

Service is the Real Money Maker 
Projects are a customer acquisition strategy. CAC and LTV - understanding the real value of your business

Service is the Real Money Maker

Service vs Projects - People, Process, and Purpose

Learn about the radical difference between these two groups within your company and why they require dedicated attention, resources, and processes.

Service vs Projects - People, Process, and Purpose

Proven Service-Based Pricing Models: Lessons from Other Industries

Learn about other industry’s service business/pricing models and what

Proven Service-Based Pricing Models: Lessons from Other Industries

A Holistic Approach to the Service Experience

Sales-to-Project-to-Service Transition, Delivering consistency, Booties vs. Attitude - which is more important?

A Holistic Approach to the Service Experience

Making Service a Profit Driver: Pricing, Billing, and Tracking

Learn about effective effective billing strategies, tracking financials separately, and making service a profit driver in your business

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Making Service a Profit Driver: Pricing, Billing, and Tracking

Service Technology

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Trends in Remote Systems Management

SnapAV, Control4, and Domotz discuss the state of RSM and how service teams should think about the future.

Trends in Remote Systems Management

Remote Systems Management Deep Dive

Breakout lunch session with your chosen RSM provider.  SnapAV, Domotz, and Control4 will lead sessions with their dealers/customers through discussions on best practices and future developments.

Remote Systems Management Deep Dive

Trends in Field Service Technology 
Learn about the latest technologies like dispatch management and AR-enabled video support designed to streamline your service and enhance your client experience

Trends in Field Service Technology

Service Culture

How Internal Culture Affects External Service

Learn to build an internal culture of service that drives an exceptional client experience

How Internal Culture Affects External Service

Learning to Let Go with Service

How having owners and key sales people step back from the service process reduces key-person dependency and provide a consistent service experience

Learning to Let Go with Service

From the Horse's Mouth:

A panel of high-net worth clients share their wants, needs, and value perception in service

From the Horse’s Mouth: 

Values and the Language of Feedback

Even the best of service providers receive feedback from both clients and colleagues alike. But learning to give it objectively and embrace it with passion is an acquired skill.

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Values and the Language of Feedback

From Integrator to Design-and-Service Only

An Integrator’s Tale. Why service needs to be treated like it’s own animal.

From Integrator to Design-and-Service Only