SPONSORED BY
1NSIGHT Summit
2020
"The industry's only conference 100% dedicated to improving your service operations, not selling you products."
Struggling with the "service problem" and wish there were a dedicated resource to help? This event is what you've been looking for.
If you’re a service manager, operator, or CEO of a smart-home integrator, then 1NSIGHT Summit is the one event you need to attend in 2020!
This two-day summit will be packed full of:
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workshops on best practices
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discussions with actual clients
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presentations from experts on service culture, technology, and process
If you believe your future is in service, then the 1NSIGHT Summit is for you.
Why Attend
Customer service experts and industry leaders will share their expertise to help you:
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Enhance your client experience.
Deliver a world-class service experience with consistency
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Improve company culture.
Create a healthier, happier workforce.
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Drive profits through service.
Realize the full potential of your clients' lifetime value.
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Differentiate your company.
Learn to stand out in your market by leading with service.
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Utilize the latest technology.
Discover the latest in service software, platforms, and tools.
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Become a Technology Manager
Redefine your relationship with your clients.
Topics
*Specific session times and lengths TBD
Business Process and Best Practices
Leading your Sale with Service: Embracing the Membership Economy
Leading your sale with service, architecting profitable service pricing strategies, negotiation and overcoming objections
Leading your Sale with Service: Embracing the Membership Economy
How to Manage the Demands of Service: Scheduling, Incentives, and Grit
Providing Incentives, creating a sustainable coverage schedule , and dealing with state-specific labor laws
How to Manage the Demands of Service: Scheduling, Incentives, and Grit
Service is the Real Money Maker
Projects are a customer acquisition strategy. CAC and LTV - understanding the real value of your business
Service is the Real Money Maker
Service vs Projects - People, Process, and Purpose
Learn about the radical difference between these two groups within your company and why they require dedicated attention, resources, and processes.
Service vs Projects - People, Process, and Purpose
Proven Service-Based Pricing Models: Lessons from Other Industries
Learn about other industry’s service business/pricing models and what
Proven Service-Based Pricing Models: Lessons from Other Industries
A Holistic Approach to the Service Experience
Sales-to-Project-to-Service Transition, Delivering consistency, Booties vs. Attitude - which is more important?
A Holistic Approach to the Service Experience
Making Service a Profit Driver: Pricing, Billing, and Tracking
Learn about effective effective billing strategies, tracking financials separately, and making service a profit driver in your business
Making Service a Profit Driver: Pricing, Billing, and Tracking
Service Technology
Trends in Remote Systems Management
SnapAV, Control4, and Domotz discuss the state of RSM and how service teams should think about the future.
Trends in Remote Systems Management
Remote Systems Management Deep Dive
Breakout lunch session with your chosen RSM provider. SnapAV, Domotz, and Control4 will lead sessions with their dealers/customers through discussions on best practices and future developments.
Remote Systems Management Deep Dive
Trends in Field Service Technology
Learn about the latest technologies like dispatch management and AR-enabled video support designed to streamline your service and enhance your client experience
Trends in Field Service Technology
Service Culture
How Internal Culture Affects External Service
Learn to build an internal culture of service that drives an exceptional client experience
How Internal Culture Affects External Service
Learning to Let Go with Service
How having owners and key sales people step back from the service process reduces key-person dependency and provide a consistent service experience
Learning to Let Go with Service
From the Horse's Mouth:
A panel of high-net worth clients share their wants, needs, and value perception in service
From the Horse’s Mouth:
Values and the Language of Feedback
Even the best of service providers receive feedback from both clients and colleagues alike. But learning to give it objectively and embrace it with passion is an acquired skill.
Values and the Language of Feedback
From Integrator to Design-and-Service Only
An Integrator’s Tale. Why service needs to be treated like it’s own animal.
From Integrator to Design-and-Service Only